Product Name: Call Centre Solution( CCS )

Call Center Software and Predictive / Auto Dialer Solutions

CCS- PS822 is call center management / CRM software that will increase the level of productivity, efficiency and effectiveness of your contact center. Designed to be highly flexible, CCS- PS822 enables you to tailor nearly any type (and aspect of) you’re calling campaign to meet your specific call center requirements.

• Completely customizable campaigns
• Powerful, flexible and robust agent interface / scripting capabilities
• Open-ended database design
• Multiple dialing platforms
• Super-dialing
• Real-time agent and campaign reporting
• CTI - Computer Telephony Integration
• CCS- PS822 system requirements
• Comprehensive fulfillment integration (email, fax, MS Word)

It is essential to utilize the most effective tools and techniques available. Digisoft has created a powerful CRM software solution that will propel your company into the future. CCS- PS822 enables you to customize your sales, marketing, research, or any other telephone work to fit your specific needs. There are no fixed fields, screens, or limits. CCS- PS822 places you in complete control, enabling you to design the look, feel and technical aspects of the campaign.

Suppose you are trying to penetrate a new market with a product or service. With CCS- PS822, your agents (salespeople, market researchers, fundraisers, etc.) can contact a prospect or client and know exactly what questions to ask in order to generate an appointment, a new lead or close a sale. After the prospect responds, answers are recorded for future work. A letter, fax, email or invoice can be immediately generated and sent out, instantly confirming the conversation and setting up a time to follow-up. This turns the process of prospecting from hit-or-miss guesswork into a science. CCS- PS822 easily manages any type of campaign, from inbound telemarketing and multi-level sales campaigns to political action. Best of all -- you don’t need a programmer to setup a project. CCS- PS822 identifies scripting as a transaction management tool – ensuring data is properly taken and stored. With CCS- PS822’s graphical scripting capabilities, you decide what logos, images, sounds and other graphics are utilized.

CCS- PS822’s most powerful innovation is its open database design. Where most other call center systems are built upon a single database platform (often proprietary), CCS- PS822 enables the customer to select from a number of database types (Access, SQL, Oracle or other ODBC compliant databases) and does not confine them to a specific database. CCS- PS822 not only stores and retrieves information from a user-selectable database, but actually constructs its native database tables as part of the customer database.

As a CRM solution, CCS- PS822 can multiply your productivity almost immediately. For inbound, CCS- PS822's links to your phone switch can “pop” the caller’s records and scripts before the call is answered. For outbound, CCS- PS822’s (Phone Dialer) Super-Dialing, Switch Dialer or Predictive Dialing systems can quickly double your productivity. Using our proprietary techniques, CCS- PS822 will run through a list of numbers, automatically dialing, rescheduling and hanging up calls, with minimal or no action by the agent. This can double or triple the number of calls and contacts made, when compared to manual dialing. Amazingly, our unique Super-Dialing method only requires an inexpensive modem on each phone line.

Real-Time Reporting

With up-to-the-second reports, you can constantly assess how your campaign is progressing, providing you with a distinct competitive advantage. CCS- PS822’s real-time reports update while you watch, displaying information on agent, team and call-center sales, dialing rates, contact ratios, and more. CCS- PS822 can then rank your agents and color code the results. You can even create your own real-time fields to display other necessary information, such as sales volumes, as they happen. CCS- PS822 includes more than twenty-five built-in reports analyzing all aspects of your call center. Using Crystal Reports® you can also create unlimited ad hoc database reports with built in calculations and graphics.

CCS- PS822 is project based. This means agents are able to work on one project, then jump to a second project, while the system maintains statistics on both. For example, one agent may take an inbound call then switch to a different project depending on the 800 used. A second agent may place outbound calls, while a third follows up on leads. As a supervisor, you are able to switch agents from one project to another from the control screen.

CCS- PS822 directly links to Microsoft Word™ to create form letters. Additionally, using standard MAPI (Microsoft Application Protocol Interface) calls, it can also link to e-mail or fax servers, seamlessly sending the data to be merged into the designated form letter.